A SecurMEDIC medical alert system provides a simple, reliable way to get help when you need it. Each system includes an easy-to-use help button and two-way voice communication. With the press of a button, you're immediately connected to a trained care specialist who can speak with you directly through the system. Our care specialist will quickly assess the situation and coordinate the appropriate response, whether that means contacting a family member, friend, neighbour, caregiver or emergency services. SecurMEDIC's Canada-based response centres are owned and operated by us and staffed by trained professionals 24 hours a day, 7 days a week, 365 days a year, so help is always just a button press away.
Home system: The SecurMEDIC SmartSAFE™ Home medical alert system provides reliable, around-the-clock protection and peace of mind in the comfort of your home. With easy-to-use help buttons, automatic fall detection and two-way voice communication, you can get help quickly, with no landline required.
Mobile system: The SecurMEDIC SmartSAFE™ PLUS medical alert system protects you wherever life takes you. With advanced GPS location technology, automatic fall detection, two-way voice communication and an easy-to-use SOS button, you can quickly connect with our response centre and get the help you need, at home or on the go.
Smartwatch: The SecurMEDIC SmartSAFE™ EC100 smartwatch combines personal safety with everyday health and activity features. With an integrated SOS button, automatic fall detection, GPS location, heart rate monitoring and step tracking, it supports an active, independent lifestyle while giving you access to assistance 24 hours a day, 7 days a week, 365 days a year.
The best medical alert system is the one that matches the individual's needs, lifestyle and level of independence. A good system should provide fast access to assistance 24 hours a day, 7 days a week, two-way voice communication, simple and dependable operation, and features such as automatic fall detection and GPS location for active individuals.
SecurMEDIC offers several medical alert systems designed to meet different needs:
- The SmartSAFE™ Home is designed for protection at home.
- The SmartSAFE™ PLUS is a mobile solution with GPS location for protection at home and on the go.
- The SmartSAFE™ EC100 smartwatch combines personal alert features with health and activity tracking.
All SecurMEDIC systems provide access to trained professionals through our ULC-certified, Canada-based response centres, available 24 hours a day, 7 days a week, 365 days a year.
When choosing the best medical alert system, it's important to consider where it will be used, the person's mobility, their risk of falling and the features they need. SecurMEDIC can help you choose the solution that best fits your needs.
Please visit the following page for current prices: Pricing
Please visit the following page for current prices: Pricing
We only accept payments by credit card. It is not possible to pay through your financial institution.
To update it securely, log in to your Customer Space. You can also contact customer service at our toll-free number 1-888-990-9963.
Delivery is free across Canada and takes 3 to 7 business days.
There's no installation cost. Home systems are ready to use once you plug the console into a standard electrical outlet, and mobile devices only need to be charged with the included charger. For details, see the installation guide that comes with your device.
No. The entire purchasing process is completed securely and confidentially, online or over the phone.
No. You can cancel the service at any time with 30 days' notice.
No. Our system is there for you 24 hours a day, 365 days a year, and there are no hidden fees.
SecurMEDIC™ can be used anywhere in Canada where there is cellular coverage. Our system ensures safety and peace of mind 24/7, wherever you are.
To order our system or get additional information, you can either:
- Call our customer service at our toll-free number 1-888-990-9963
- Send us a message
- Or visit our pricing page and add the product of your choice to your shopping cart
Although the SmartSAFE PLUS™, SmartSAFE S™ and EC100™ can be submerged up to one metre, we do not recommend exposing them to hot water, as this could damage the equipment. The SmartSAFE PRO™ watch is not water resistant and should not be submerged or worn in the shower.
Your equipment uses advanced positioning technology. When an alarm is triggered, our operators can determine your approximate location and send help to the right place.
The system is guaranteed. If the breakage results from normal use, we will replace it at no cost.
To offer you the most competitive price, we are an online-based company.
When an alarm is triggered, you have 10 seconds to cancel it with a short press of the emergency button. If you don't cancel the alarm in time, no problem. Just tell the operator who answers that it is a false alarm. There are no fees for false alarms.
No. All SecurMEDIC systems run on the cellular network: no landline, phone jack or internet connection is required. Your system works anywhere in Canada with cellular coverage, and switching phone or internet providers has no effect on your service.
Built-in sensors detect acceleration, a sudden impact followed by a change in position, and a period of immobility. The device then automatically contacts our Canadian response centre, even if you are unable to press the button. A care specialist then speaks with you directly through the device.
Fall detection is still a developing technology: some falls may not be detected, and false alerts can occur. You can cancel a false alert by pressing the button within 10 seconds, or simply by letting the operator know. There are no fees for false alerts.
Yes. The SmartSAFE™ Home Duo is designed for couples who live together. It includes one communication base and two separate help buttons.
The SmartSAFE™ PLUS and the SmartSAFE™ EC100 smartwatch are equipped with GPS. If an alert is triggered away from home, our operators can locate the person and send help to the right place.
SecurMEDIC™ mobile devices use standard cellular technology, similar to a mobile phone. If you have a pacemaker or another implanted device, follow the manufacturer's recommendations regarding cell phones and consult your cardiologist. Our home devices generate even less radio interference, similar to a garage door opener.
Your call goes to a trained care specialist at our ULC-certified response centre, located in Canada. They assess the situation and contact the people you have designated: a family member, a neighbour, a caregiver or emergency services.
To add or update your emergency contacts, log in to your Customer Space or call us at 1-888-990-9963.
Yes. The SecurMEDIC SmartSAFE PLUS™ and SmartSAFE EC100™ have built-in two-way voice communication: you speak with the care specialist wherever you are, not just near a base station.
Mobile systems work anywhere in Canada with cellular coverage, whether you're at the cottage, camping or visiting family. If you move, simply update your address in your Customer Space or call us at 1-888-990-9963.