Terms of service for pre-authorized debit

Personal or business Pre-Authorized Debit (PAD) is a payment method whereby you authorize SecurMEDIC to automatically withdraw the amount of your monthly or bimonthly electricity bill under your electricity service contract at the applicable rates from your bank account. Once you have signed up, for every debit, SecurMEDIC will send you a bill indicating the amount owing and the date on which it will be debited.

Registration for Pre-authorized Debit takes effect after a minimum of three (3) working days. To avoid late fees, please verify the due date of your bill. You will be notified of the effective date of your PAD via the confirmation of your PAD registration, which will be sent to you by mail or be placed in your Customer Space mailbox if you have one.

The automatic withdrawals will be made using the banking information in the enclosed confirmation letter. You also declare that you have provided SecurMEDIC with all the signatures or permissions required for this bank account.

If you change your financial institution, branch or account number, you must notify SecurMEDIC promptly by filling out the form on your Customer Space or by contacting our customer services.

You consent to the disclosure of any information contained in your PAD application to your financial institution, provided that such disclosure is made in compliance with the rules governing PADs.

If an installment cannot be debited due to insufficient funds in your bank account, it will be debited on the 15th day following the date of refusal, or the next business day, if the 15th day falls on a Saturday, Sunday or holiday. You will then be billed any applicable charges.

You can cancel your PAD agreement at any time through this service. Depending on the date your request is received, one last installment may be debited from your bank account. You will then have to pay your bills by mail, through your financial institution or online. SecurMEDIC may cancel the service:

- if, on two consecutive occasions, a payment cannot be made due to insufficient funds in your account

- if your financial institution refuses to authorize a debit for a reason other than insufficient funds

- for any other reason deemed valid by SecurMEDIC, who will send you written confirmation.

PAD cancellation does not terminate your electricity service contract. Therefore, you are still responsible for paying your electricity bills, either by mail, online or through your financial institution.

You have certain recourse rights if any debit does not comply with this agreement. For example, you are entitled to reimbursement of any debit that is not authorized or is not consistent with this PAD agreement. For more information on your rights of recourse, contact your financial institution or visit www.cdnpay.ca.

- Call our customer services office at the number on your bill.

- If necessary, you may contact your financial institution, which will make the correction at your request and notify SecurMEDIC.

- You have 90 days from the date of the debit, in the case of a personal PAD, and 10 business days, in the case of a business PAD, to request reimbursement from your financial institution.