1. Introduction

We use Artificial Intelligence (AI) systems to improve the quality, speed, and relevance of our services. We do so in a transparent, responsible, and privacy-respectful way, in line with Quebec’s TGV framework and Law 25.

This page explains how our AI works, what data it uses, and how we protect it. It also describes your rights and how to contact us.

2. Purpose of AI Use

• Assist our teams in analyzing data and identifying useful trends.
• Automate repetitive tasks to improve efficiency and reduce errors.
• Provide recommendations based on factual data.

Important: No final decision is ever made solely by AI. A human always remains involved in the supervision and validation process.

3. Data We Process

Depending on the service, the AI system may process:

• Personal information (e.g., name, contact details, usage data, or health data where authorized).
• Technical data (e.g., device identifiers, connection logs, sensor telemetry).
• Aggregated or anonymized data used to train, test, or improve models.

We apply the principle of data minimization: only the information necessary for the stated purposes is used.

4. Data Protection and Security

• Encryption of data in transit and at rest.
• Access control restricted to authorized personnel only.
• Regular audits and security testing to detect improper use.
• Deletion or anonymization of data once no longer required.

5. Transparency and Explainability

We document the purposes, logic, and criteria of AI processing. You may request an explanation of any AI-assisted decision that concerns you. Our models are regularly reviewed to ensure accuracy, fairness, and neutrality.

6. Your Rights

• Be informed when AI is used to process your data.
• Withdraw consent where applicable.
• Access, correct, or delete your personal information.
• Contest a decision made based on automated processing.

To exercise your rights, please use the contact details below.

7. Sharing and Third-Party Transfers

We do not share your personal information with third parties without your explicit consent, unless required by law or as part of a service arrangement (e.g., cloud hosting) with strict contractual privacy and security guarantees.

8. Updates to This Policy

This policy may be updated to reflect changes in our AI systems or applicable regulations. The most recent version is always available on this page, with the date of last update.

9. Contact