Can the right alert system really make a difference?

Choosing a medical alert system for a parent or loved one is often a real puzzle. You want them to be safe, but not feel watched. You want reliability, without a device that is too complicated. And of course, no unpleasant surprises... like finding out too late that the device only works three meters from the living room. In short, this choice may look simple, but it is anything but.

Warning: not all systems are created equal

What people don’t always explain clearly is that there are two main types of systems. Some only work indoors (often limited to the home through a fixed base), and others follow the person when they are out and about (using cellular connection and GPS). For someone who goes out regularly, the second type is clearly the way to go. Plus, real coverage and location accuracy vary greatly depending on the model. A high-end system will use triple positioning (GPS + WiFi + LBS) to ensure accurate tracking even in dense urban areas.

And let’s be honest. Who hasn’t had that moment of panic wondering if grandma’s old alert button would even work if she’s at the park? Because honestly, if the device only works within 20 meters of the Wi-Fi box... well, you might as well give her a whistle.

Response time is what really matters

What we often forget is that it’s not the device alone that saves a life. It’s the entire response chain behind it. And especially the quality of the monitoring center. Certifications like ULC (Underwriters’ Laboratories of Canada) and MDSAP guarantee a high level of reliability and responsiveness. At SecurMEDIC, these standards are met, which means emergency calls are handled 24/7 by trained professionals with optimized response times. On the other hand, some low-cost services outsource to uncertified platforms... with all the risks you can imagine.

And honestly, who wants to think that if they fall, the signal might get sent to a call center on the other side of the world, where an overwhelmed operator would have to Google where Trois-Rivières is? No thanks. In an emergency, every minute counts, and you want a serious response.

Simple or a gadget? Usability makes all the difference

One key point: usability. A device that is poorly designed, too heavy, or too complicated... ends up in a drawer. That is why solutions like SmartSAFE focus on simplicity. An easy-to-press SOS button, two-way communication (you can speak directly to the center), and automatic fall detection that works without the user having to think about it. The result? The device is worn, used, and becomes a real safety companion.

Because let’s face it. If grandma has to remember 14 steps to trigger the alert, we all know what she’ll say. Oh please, I won’t bother with that thing. If I need help, I’ll just call. Except when you fall and can’t get up... the phone is not always within reach.

And why choose SecurMEDIC? Because we do it right

At SecurMEDIC, we don’t just sell a device. We provide a complete, certified solution that follows your loved one anywhere in Canada where there is a cellular network. With SmartSAFE, your loved one has a simple, reliable device connected to a real professional monitoring team. No restrictive contracts, no hidden fees, just peace of mind.